1. Introduction
QuantumexTrade ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our trading platform and services.
2. Information We Collect
2.1 Personal Information
We may collect the following personal information:
- Name, email address, and phone number
- Date of birth and government-issued identification
- Address and country of residence
- Financial information for account verification
- Bank account details and payment information
- Profile pictures and other profile information
2.2 Trading Information
- Trading history and transaction records
- Portfolio holdings and investment preferences
- Risk tolerance and investment objectives
- API keys and trading configurations
- Bot trading strategies and performance data
2.3 Technical Information
- IP address and device information
- Browser type and version
- Operating system and device identifiers
- Usage patterns and platform interactions
- Cookies and similar tracking technologies
3. How We Use Your Information
We use your information for the following purposes:
- Provide and maintain our trading services
- Process transactions and manage your account
- Verify your identity and comply with regulatory requirements
- Improve our platform and develop new features
- Provide customer support and respond to inquiries
- Send important notifications and updates
- Detect and prevent fraud and security threats
- Comply with legal obligations and enforce our terms
4. Information Sharing and Disclosure
4.1 We Do Not Sell Your Information
We do not sell, trade, or rent your personal information to third parties for marketing purposes.
4.2 When We May Share Information
We may share your information in the following circumstances:
- With service providers who assist in platform operations
- With financial institutions for payment processing
- With regulatory authorities when required by law
- In connection with business transfers or mergers
- To protect our rights, property, or safety
- With your explicit consent
5. Data Security
We implement comprehensive security measures to protect your information:
- End-to-end encryption for sensitive data
- Multi-factor authentication for account access
- Regular security audits and penetration testing
- Secure data centers with physical security measures
- Employee training on data protection practices
- Incident response procedures for security breaches
6. Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Trading records and financial data may be retained for extended periods as required by applicable regulations.
7. Your Rights and Choices
Depending on your jurisdiction, you may have the following rights:
- Access and review your personal information
- Correct inaccurate or incomplete information
- Delete your personal information (subject to legal requirements)
- Restrict or object to certain processing activities
- Data portability and transfer rights
- Withdraw consent for data processing
- File complaints with supervisory authorities
8. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze platform usage and performance
- Provide personalized content and features
- Ensure platform security and prevent fraud
- Improve user experience and functionality
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
10. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.
11. Third-Party Services
Our platform may contain links to third-party websites or services. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you use.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.
13. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us through our support channels or visit our contact page. We are committed to addressing your concerns and protecting your privacy rights.